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FAQ's
What forms of payment do you accept? TOP
US clients are encouraged to use Paypal, but we do accept money orders or cashiers checks. Please email us if you prefer one of these payment methods. International clients must pay with Paypal. We no longer accept personal checks - no exceptions.
Paypal is a very safe way to send money online. When you use Paypal you do not have to be a Paypal member. Most importantly, the merchants/retailers receive payment from Paypal without ever seeing any of your sensitive financial information.
Do you prefer using Google Check Out? Our shopping cart does not accept it yet, but we can accept payment through Google Check Out. Click here for instructions. What is Standard Shipping? TOP
Free Standard Shipping for necklaces shipped to a United States address is via USPS Priority Mail.
Free Standard Shipping for earrings, rings, bracelets and pendants shipped to a United States address is via USPS First Class Mail. Both include Delivery Confirmation.
If you're purchasing an item that ships First Class Mail and you would prefer Priority Mail, you may purchase a Shipping Upgrade. (First Class Mail delivery time is usually 5-9 business days; Priority Mail delivery time is usually 2-4 business days.)
Insurance is not included, but we recommend it for peace of mind.
Free Standard Shipping for packages going outside the United States is via USPS First Class International. Delivery time varies from 2-4 weeks (sometimes more). USPS Priority International Mail may be purchased as a seperate catalog item. (Delivery time is usually 4-7 business days). International packages are shipped via USPS Priority International Mail. Insurance is not available at this time.
How often do you ship? TOP
Daily. We strive to ship within 24-48 hours after receiving payment. Do you provide insurance? TOP
Insurance is extra, available on request, and is recommended. We will not be responsible for uninsured items after the item leaves our hands. Insurance is not available for international transactions. What is included in Free Standard Shipping? TOP
Free Standard Shipping includes USPS shipping with delivery confirmation, bubble wrap, tissue paper, package labels, gift box with ribbon. Insurance is NOT included, but we do recommend purchasing it for peace of mind. What if I need re-sizing? TOP
We do offer re-sizing on many of our jewelry pieces. Prices vary according to the gemstones or findings involved, so it's best to ask. The average fee is $2.00 per inch. However, sometimes re-sizing is free! Please email your needs to us. Do you do custom work? TOP
Yes. Please email your desires to us in as much detail as possible. Please keep in mind that, depending on our schedule, it may be several weeks before you receive your order. Do you have a guaranty? TOP
We love our clients and we want them happy! Our jewelry is handmade artwork and no two pieces are exactly alike. Please read the descriptions of each item carefully - including dimensions. If there are any problems with your shipment, please email us within 3 days of receipt and we will try to resolve your concerns. Any refunds made will be for the purchase amount only and will not include monies paid for shipping and/or insurance fees. Please be specific about the problems in your email. And please know that we will not issue any refund simply due to Buyer's remorse. We do not offer refunds on international transactions or custom work. How should I care for my jewelry? TOP
Jewelry is fragile and gemstones, though durable substances, should be handled with care. Items should be stores in the boxes we provide to protect them from damage, oxidation and tarnish. Even the hardest gemstone variety can be vulnerable to breakage and even shatter with a single well-placed blow. That said, the best way to care for your jewelry is to wear it! |
